At Prerna Ghosh Label we are committed to ensuring the highest level of service. While we hope that you are delighted with your order, if you are not completely satisfied you can exchange your order.
Since all our garments are made to order, we have a strict no-return policy. However, in the event that you receive a damaged product, please contact us on prernaghoshlabel@gmail.com and we will assist you with the same. In the event that you face a sizing issue, we can either process an exchange or schedule a fitting/alteration.
Please note, in order to be eligible for an exchange, you are required to contact us regarding the same within 2 days of receiving your order.
To process an exchange:
- Contact us on prernaghoshlabel@gmail.com or on +918418088949 within 2 days of receiving your order
- If the reason for exchange proves valid, we’ll send you detailed instructions on where and how to send your package.
- Please note, all freight charges are to be covered by the customer unless mentioned otherwise. We do not accept any form of exchange/returns on custom orders. Please use the services of a trusted courier agency of your choice to return the product.
- Please ensure that the return packets are securely packaged to avoid damage to goods in transit. If found damaged, the goods will not be replaced or refunded.
- Item(s) must be unworn, unwashed, and unused.
- Item(s) must be returned in the original condition received. All garment tags must still be attached and any packaging provided is considered part of the product and must be returned to initiate an exchange.
- Products that are not purchased in any sale / promotion organized by Prerna Ghosh Label.
Once we receive the shipment(s)
Our team will determine if it is fit for replacement and send you a mail informing you of the same.
If deemed fit for return, we will replace the returned items.
Note : Processing and closing of an exchange issue may take 10 business days at our end.
